NGA.NET Scores 92.10 % for Customer Satisfaction in the Australian Achiever Awards 2007

The judging process for the 2007 Australian Achiever Awards for Victoria's Internet & Computer Services & Supplies category was completed on 1st May.

NGA.NET scored a highly recommended 92.10%

Now into a tenth year, the Australian Achiever awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at

www.achiever.com.au

Some of the comments Australian Achiever received from NGA.NET clients are:

"I find their functionality is consistently improving. If there is ever a problem or an issue they respond
well and follow up. They now have a training manual which is working well and I find Claire, in
particular, is very professional, efficient and a great communicator. She will listen and thinks about a problem before she responds. We have a good working relationship."

"The skills and knowledge that they have are fantastic. They are just outstanding when it comes to customer service. They are friendly and efficient and communicate extremely well."

"We are a smallish company and the tools we bought from them have given us the opportunity to grow. They were very accommodating in helping us to setup the system which has since enabled us to pick up jobs. We have a very good working relationship with good communication. All the staff are very helpful and professional in their approach and they have more than met all our expectations."

ENDS: For verification of this report, please call
Geoff Harwood, Director, Australian Achiever, 1800 638 318.